Through our Customer Service Academy, we offer off the shelf service excellence programmes,tailored service excellence programmes and customer service certification.
We are licensed consultants of Service Quality Institute and are certified to deploy their customer service programmes and learning systems.
Certifications include :
CCST – Certified Customer Service Trainer for Managers and Trainers
CCSL – Certified Customer Service Leader for executives, line managers and supervisors
CCSR – Certified Customer Service Representative for representatives and professionals who what to gain cutting edge service skills
Popular Service Excellence Programmes
Feelings for Professionals
Feelings for Retail
Handling Difficult Customers
Achieving Excellence for public sector organisations
The Essence of Caring for hospitals and healthcare practices
The Best in You