Through our Customer Service Academy, we offer off the shelf service excellence programmes,tailored service excellence programmes and customer service certification.

We are licensed consultants of Service Quality Institute and are certified to deploy their customer service programmes and learning systems.




Certifications include :

CCST – Certified Customer Service Trainer for Managers and Trainers

CCSL – Certified Customer Service Leader for executives, line managers and supervisors

CCSR – Certified Customer Service Representative for representatives and professionals who what to gain cutting edge service skills


Popular Service Excellence Programmes


Feelings for Professionals

Feelings for Retail

Handling Difficult Customers

Achieving Excellence for public sector organisations

The Essence of Caring for hospitals and healthcare practices

The Best in You