Books For Sale

Books Available for Sale!

We have brought Service Quality Institute books to your doorstep. To order, simply call us at 09020010240 or email You could also visit us at 9 Esther Oshiyemi Street, Ilupeju Estate.


Customer is Boss

If indeed customer service is as important to businesses as statistics imply, then why don’t businesses provide good service on a consistent basis? It is because not enough consumers are demanding it on a consistent basis. The Customer is Boss provides specific steps you can take to prevent bad service and change bad service to good service in a calm, reasoned, effective manner.

This book is doubly special, as it comes with a personal autograph from the author, John Tschohl. !

Customer is Boss Book

Loyal for Life

Loyal for Life is all about service recovery. It teaches you how to take unhappy customers from ‘hell to heaven’ in 60 seconds or less. Every company occasionally makes a mistake.

How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack.

Loyal for Life book




Cashing In: Make More Money, Get a Promotion,
Love Your Job

This fact­filled book by service industry entrepreneur and self­made success story John Tschohl will tell you everything you need to know.

This first­of­its­kind book for the service industry professional is packed with valuable information in a clear­cut, hands­on format.

You will quickly learn to: capitalize on opportunities for career advancements, integrate self­improvement, think with key service concepts and get the
right attitude through powerful affirmation techniques, and hundreds of other techniques so you too can CA$H IN and WIN!

Cashing In Book

Achieving Excellence Through Customer Service

A best­selling book by John Tschohl. Contains proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty­ two ingredients known to increase profits.
Service leaders and champions of service can use this book to drive a service culture.
Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable.

Achieving Excellence book



e­Service: Speed, Technology & Price Built Around Service

With E­Service, John Tschohl shares valuable insights to attract employees who will drive your e­commerce business to developing and implementing a service strategy.

Loaded with facts, predictions, anecdotes and role models, this book is a must read for anyone in business. Whether you are currently selling products or services via the Internet, or are planning to institute a cyberspace operation, this is one book you do not want to miss.

e-Service book




Now Available online: Get Customer Service books via Konga